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 Where is my Mail Now??
Use horizontal menu links at the top of the pages to move from one section to another.

Other Helpful Links:
Activate KCS Exchange Email
FAQs
Exchange Help
Pasword Manager
Live@edu Help

NOTE: You can open links in another tab by right clicking on the link and choosing open in a new tab. (MAC users can control click.)

How do I find my old mail that was in Outlook or Mac Mail (the little stamp)?

Your mail is not all gone. It is still in your old mailbox. You have been using a client to access your mail. This means that you have been pulling your email into a full software program on your computer. The mail will remain there unless you combine it on your computer. 

In the next few paragraphs, you will find some quick and easy ways to find your mail and combine it with the Outlook Web App.

Finding your old mail and pulling it into the Outlook Web App.

Step 1: Open you old mail program. You may have been using Mail on a Mac or Outlook on Windows. You will need to check the version of your software.

Requirements:
Outlook 2007 or better  
Mail 4.4 in Mac OS 10.6. (It will also work in 10.5 but you will not get calendar events.)

Step 2:  Add the Exchange account to your Email client.  

In Mac Mail, you will use preferences>accounts>add account. 
In Windows, you will close Outlook, go to Control Panels>Mail>New Account.  
You will need to add your email address and password, firstname.lastname@knoxschools.org.

On some computers, you many need to type in the server.  The incoming and outgoing servers are pod51004.outlook.com.

Your computer should automatically connect to the server. You will need to turn on SSL if prompted, (Secure Socket Layer).

Step 3: Pull your old mail folders into the new account. 

When you look on the left side of your email program, you will see a list of mailboxes or folders. Your new account will be listed separately from you old email folders.

If you want to see the mail from your k12tn.net account in your new account when you look at it online or on your phone, you will need to move the old folders into the new account by clicking on the folders and dragging. This will make a copy of the folder and place it in the new account.




Additional Services
Some of the following are links to downloadable .pdf documents. Choose save to your computer or open with Acrobat Reader.
Last Updated: 2/28/11
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